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Why does my connection die while I'm using Zoom?
My internet connection (wifi) breaks several times per day, only when I'm on Zoom. I can't understand why. is it a problem with my internet speed and I need a better package? Is it a problem with the modem/router not being able to handle Zoom meetings over wifi? It's hugely disruptive to my work as I'm working 100% remote and am on Zoom for several hours per day. I'm on a Motorola MG7315.
How can I resolve this? I'm willing to spend money, but I don't know where to spend it! New wifi router? New modem?
| Fri Jul 24 13:37:28 2020 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=00:40:36:5c:d7:68;CMTS-MA... |
| Fri Jul 24 13:37:47 2020 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=00:40:36:5c:d7:68;CMTS-MA... |
| Fri Jul 24 13:38:06 2020 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=00:40:36:5c:d7:68;CMTS-MA... |
| Fri Jul 24 13:39:00 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Fri Jul 24 13:39:09 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5... |
| Fri Jul 24 13:39:33 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5... |
| Mon Jul 27 13:46:27 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Mon Jul 27 13:47:14 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Mon Jul 27 13:47:14 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Mon Jul 27 13:47:18 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Mon Jul 27 13:47:18 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5... |
| Tue Jul 28 17:18:30 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5... |
| Tue Jul 28 19:56:10 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5... |
| Wed Jul 29 11:04:41 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Wed Jul 29 11:16:21 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Wed Jul 29 11:18:36 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Wed Jul 29 11:55:12 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Thu Jul 30 09:05:53 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received -... |
| Thu Jul 30 09:06:01 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 30 09:06:46 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 30 09:06:46 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Thu Jul 30 09:06:49 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 30 09:06:49 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Thu Jul 30 09:06:54 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 30 09:06:54 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Thu Jul 30 09:06:59 2020 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 30 09:06:59 2020 | Critical (3) | Received Response to Broadcast Maintenance Request, But no U... |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Fri Jul 31 08:35:12 2020 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
No Responses!