Community Forum

Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

Osh1
New Poster

Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

U/sually I have to reboot Fire Tv. Other devices remain connected ok. Phone, Laptop, smart speakers

 

RobertWy
Silver Problem Solver

Re: Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?


@Osh1 wrote:

U/sually I have to reboot Fire Tv. Other devices remain connected ok. Phone, Laptop, smart speakers

 


Wifi connectivity is affected by the distance between the wifi device and the source of the wifi signal.  What is your distance?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
EG
Expert

Re: Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
silver_surfer_4
New Poster

Re: Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

There seems to be only general information here regarding wifi.  The problem I have is with the "NEW" xfinity wifi.  I have an Amazon firestick connected to a device that is about 15 feet from the Xifi router.  My old router from Xfinity worked just fine.  Once I upgraded to the "NEW" and faster router, the firestick started randomly dropping the connection.  Can anyone give me answers as to what may the problem?

jlavaseur
Valued Contributor

Re: Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

I have a fire stick and the Xb6 gateway and I find it works best on the 2.4 g WiFi band, I have no trouble with mine