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Why am I getting only 100 megs of my 1 Gig line?

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New Poster

Why am I getting only 100 megs of my 1 Gig line?

Currently I have done speedtest through speedtest.net and also the Xfinity speedtest and the results are the same. Around 94 Meg down and 43 up. Why is this a thing when I am paying for the Gig line?

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Expert

Re: Why am I getting only 100 megs of my 1 Gig line?

Does all of your equipment have 10/100/1000 gigabit capable ethernet ports ? Is this with a WiFi connection ?



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New Poster

Re: Why am I getting only 100 megs of my 1 Gig line?

Yes all of my connections do have it. 

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Expert

Re: Why am I getting only 100 megs of my 1 Gig line?

What is the exact make and model number of the modem and router ?

Again. Is this a WiFi connection ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Why am I getting only 100 megs of my 1 Gig line?

I am hard wired into the router. 

 

Voice and Data Modem

ARRIS GROUP, INC. TG3482G

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Expert

Re: Why am I getting only 100 megs of my 1 Gig line?

What do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the computer's network adapter ?




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