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When can I expect Internet to stay on

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New Poster

When can I expect Internet to stay on

Internet is on 1 minute and down the next. Already did your famous reset modem fixer upper and it said it was all set. Until that is you tried visiting a different portion of your very own website. No internet please try again later. Later doesn't work well when your chatting with the FTC about fraud. Thanks Comcast. Guess I'll drive to DC and talk with them in person.
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Expert

Re: When can I expect Internet to stay on

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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