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What to do after upgrading internet

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New Poster

What to do after upgrading internet

I upgraded my internet speed a few days ago and have fully restarted by modem and router several times since, but there has not yet been an increase in speed (according to Speedtest). Is there something more I need to do to activate the upgrade? Thanks!

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Expert

Re: What to do after upgrading internet

Call 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.



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New Poster

Re: What to do after upgrading internet

Thanks for your reply. Do you have any tips for getting through on the phone. Their automated system seems completely impenetrable.

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Expert

Re: What to do after upgrading internet

Nope, no tricks, sorry. Their CS reps are stretched thin at this time.... Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!