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Website tells me to call, phone tells me to use website

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Regular Visitor

Website tells me to call, phone tells me to use website

I am trying to activate my internet plan. When I go to xfinity.com/activate and follow the instructions there I get the following message: 

 

Sorry, we can't find this device.

Please give us a call at 1-800-xfinity.

We'll add this device and activate your service as quickly as possible.

 

When I call, the phone asks me if I'm trying to activate my internet, then goes through a completely automated process and ends by telling me to go to xfinity.com/activate.

 

What do I do to actually get a person to add the modem and activate service?

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Expert

Re: Website tells me to call, phone tells me to use website

If the "Online" light on the modem is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !



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