New Poster
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2 Messages
WebEx won't work with Comcast
I use WebEx at work. I could use it at home until a month ago. After talking to WebEx and my work IT's department, it looks like the problem is somehow comcast at my home. I tried logging into WebEx at home with a personal hotspot, and it worked. I used wifi at a friend's house (who uses Comcast) and it worked. I've tried logging in at home using wifi but also directly connected, and neither works. I get messages like "We hit a glitch connecting to the Webex server. Please try again later" and "This site can't be reached. Please check the proxy and firewall." I don't have firewall active, and IT looked at proxies on my laptop. So what's going on at my home with Comcast?
EG
Expert
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111.5K Messages
5 years ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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DVonDregan
New Poster
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2 Messages
5 years ago
I just disabled advanced security settings, but I'm still getting the same messages. I was so hopeful this would work. Any other suggestions?
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triodaved
New Poster
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2 Messages
4 years ago
This is my exact problem, I cannot connect to Webex servers via my comcast ISP service.
This has been the case since Dec. What is the solution? everything else is fast and reliable.
Tracing route to global-nebulai.webex.com
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms #.#.#.#
2 41 ms 56 ms 49 ms #.#.#.#
3 42 ms 48 ms 45 ms #.#.#.#
4 56 ms 62 ms 54 ms #.#.#.#
5 66 ms 49 ms 57 ms lag-39.ear2.Seattle1.Level3.net [4.68.37.129]
6 * * * Request timed out.
Thanks, Dave
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EG
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111.5K Messages
4 years ago
7 month old thread closed........
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