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WebEx won't work with Comcast

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WebEx won't work with Comcast

I use WebEx at work. I could use it at home until a month ago. After talking to WebEx and my work IT's department, it looks like the problem is somehow comcast at my home. I tried logging into WebEx at home with a personal hotspot, and it worked. I used wifi at a friend's house (who uses Comcast) and it worked. I've tried logging in at home using wifi but also directly connected, and neither works. I get messages like "We hit a glitch connecting to the Webex server. Please try again later" and "This site can't be reached. Please check the proxy and firewall." I don't have firewall active, and IT looked at proxies on my laptop.  So what's going on at my home with Comcast? 

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Expert

Re: WebEx won't work with Comcast

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



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New Poster

Re: WebEx won't work with Comcast

I just disabled advanced security settings, but I'm still getting the same messages. I was so hopeful this would work. Any other suggestions?