We're getting your account set up. Check back soon to track and activate your services.

[Ted357]

We're getting your account set up. Check back soon to track and activate your services.

I am stuck on this. My modem is working and the configuration app and lights both indicate that I have service, but I cannot connect to the comcast/activate link or anything else. All I see on my account page is the above message. I cannot talk to customer service because it doesn't recognize my phone number. I waited on hold for over an hour to reach new sales, but nobody ever answered. 

[EG]

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !

[Ted357]

Thanks, but that doesn't work because it requires a phone number and my number is not recognized.

[Ted357]

I think this is because I have an old account that they never deleted and because I am using the same email and phone number, it is preventing me from activating the new service. The problem is that I am unable to talk to a human baing to resolve this. It would be a quick fix I think. All they have to do is delete my old account.

[EG]

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

[Ted357]

Spoke to technical support and after an hour on the phone they were unable to help me. I have to call back tomorrow for another department. The only way for me to get through is to pretend to be a new customer, then have the agent who answers transfer me over because my phone number is not recognized. 

I really think that this is great material for an HBR case study.