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We're getting your account set up. Check back soon to track and activate your services.

Ted357
New Poster

We're getting your account set up. Check back soon to track and activate your services.

We're getting your account set up. Check back soon to track and activate your services.

 

I am stuck on this. My modem is working and the configuration app and lights both indicate that I have service, but I cannot connect to the comcast/activate link or anything else. All I see on my account page is the above message. I cannot talk to customer service because it doesn't recognize my phone number. I waited on hold for over an hour to reach new sales, but nobody ever answered. 

 

 

 

 

EG
Expert

Re: We're getting your account set up. Check back soon to track and activate your services.

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !



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Ted357
New Poster

Re: We're getting your account set up. Check back soon to track and activate your services.

Thanks, but that doesn't work because it requires a phone number and my number is not recognized.

Ted357
New Poster

Re: We're getting your account set up. Check back soon to track and activate your services.

I think this is because I have an old account that they never deleted and because I am using the same email and phone number, it is preventing me from activating the new service. The problem is that I am unable to talk to a human baing to resolve this. It would be a quick fix I think. All they have to do is delete my old account.

EG
Expert

Re: We're getting your account set up. Check back soon to track and activate your services.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Ted357
New Poster

Re: We're getting your account set up. Check back soon to track and activate your services.

Spoke to technical support and after an hour on the phone they were unable to help me. I have to call back tomorrow for another department. The only way for me to get through is to pretend to be a new customer, then have the agent who answers transfer me over because my phone number is not recognized. 

 

I really think that this is great material for an HBR case study.