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Want to upgrade equipment.

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New Poster

Want to upgrade equipment.

Looking for a customer service phone number to contact to see if I can upgrade our wireless gateway router that is no longer supported.  We have had this gateway for over 5 years. All I get is the go-around with the live "Chat" service Comcast has.  Can I just make an appointment and take it into a local store and ask them for an upgrade?  I'm not willing to drive to the local store miles and miles away to find out that I can't upgrade it. 

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Regular Contributor

Re: Want to upgrade equipment.

Yes you can go to a Comcast store and exchange your old equipment for upgraded equipment, you can also have it shipped to you for a small fee

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Diamond Problem Solver

Re: Want to upgrade equipment.

There would be no reason you couldn’t but the number 1800 Comcast

I am a Retired Official Comcast Employee
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