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Video conferencing

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New Poster

Video conferencing

Working remotely, like many of those lucky enough to still have a job during this covid-19 nightmare. I have to conduct multi-party video conferences (Skype). However, after about 5-10 minutes of video conferencing, I lose internet for a couple minutes & thus drop out of the meeting. I then have to disconnect & reconnect to my home network, rejoin the meeting. I do not otherwise have internet issues, just during video conferencing.
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Problem Solver

Re: Video conferencing


@FlaBob wrote:
Working remotely, like many of those lucky enough to still have a job during this covid-19 nightmare. I have to conduct multi-party video conferences (Skype). However, after about 5-10 minutes of video conferencing, I lose internet for a couple minutes & thus drop out of the meeting. I then have to disconnect & reconnect to my home network, rejoin the meeting. I do not otherwise have internet issues, just during video conferencing.

What speeds do you have on your plan?  Check out https://support.skype.com/en/faq/FA1417/how-much-bandwidth-does-skype-need

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: Video conferencing


@FlaBob wrote:
Working remotely, like many of those lucky enough to still have a job during this covid-19 nightmare. I have to conduct multi-party video conferences (Skype). However, after about 5-10 minutes of video conferencing, I lose internet for a couple minutes & thus drop out of the meeting. I then have to disconnect & reconnect to my home network, rejoin the meeting. I do not otherwise have internet issues, just during video conferencing.

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Video conferencing

Having the same issues. No one seems to have an answer to this persistent issue yet. Anyone?