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Video and audio calls dropping

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Video and audio calls dropping

I have read through the forum and have tried the internet troubleshooting tips, but video and even audio only calls/meetings continue to be dropped.  We have 2 students that need to be on google meetings as well as my husband who is very frustrated when he cannot see nor hear during his work meetings.  This happens no matter if connected via WiFi or ethernet.  Even if only one person is trying to attend a video meeting (no one else online), they usually experience issues.   Restarting the router does not help.

 

I am not able to access the CMTS, see the upstream Rx power, upstream SNR, nor the upstream ICFR.

 

Please help.  Thank you.

 

ARRIS XB6-A, model TG3482G

 

DOWNSTREAM    
Index

9

10

11

12

13

Lock Status

Locked

Locked

Locked

Locked

Locked

Frequency

477000000

483000000

489000000

495000000

501000000

SNR

38.605377

38.983261

38.605377

38.605377

38.983261

Power Level

-3.5

-3.5

-3.299999

-3.5

-3.5

Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

      
UPSTREAM     
Index1234 
Lock StatusLockedLockedLockedLocked 
Frequency25000000186000003140000037800000 
Symbol Rate5120 KSym/sec5120 KSym/sec5120 KSym/sec5120 KSym/sec 
Power Level38.27059938.02059939.52059940.520599 
Modulation64QAM64QAM64QAM64QAM 
Channel TypeUS_TYPE_ATDMAUS_TYPE_ATDMAUS_TYPE_ATDMAUS_TYPE_ATDMA