Very low speed at peak hours

dkks · ‎07-02-2020

Hi, I have been facing internet speed issue during day time for last two months. My current plan is 100Mbps but I am getting as low as 0.21Mbps some time. It goes upto 70Mbps some times. I am using my own Netgear modem CG30000Dv2. I have informed Xfinity techinical team about this and their responsive was strange. They say it is because of the modem. I have to rent or buy an Xfinity modem. What I feel is, how I am getting high speed at non-peak hours (mostly evening or night and in weekends) if the issue is with my modem.

Can somebody help me on this issue ?

dkks

EG · ‎07-02-2020

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the Netgear gateway device with an ethernet cable have the same problem ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

dkks · ‎07-07-2020

@EG wrote:

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the Netgear gateway device with an ethernet cable have the same problem ?

@EG , Thanks for your reply. I use WiFi connection now. I will try with an ethernet cable.

Very low speed at peak hours

Re: Very low speed at peak hours

Re: Very low speed at peak hours