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Upstream Bonded Channels (Partial Service)

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Upstream Bonded Channels (Partial Service)

Noticing some erratic behaviors with my service, I began troubleshooting by power-cycling my Netgear CM1150V cable modem.  It took much longer to completly reconnect than I've experienced in the past, and the Upstream LED indicator remains in a blinking green state, indicating partial service.

 

To be thorough, I also initiated another modem reset remotely through the Xfinity on-line support site, and had the same result; i.e. very slow to complete and upstream indicator still blinking green.

 

Here are the details I can see from the modem:

Netgear CM1150V

Hardware Version

1.01

Firmware Version

V4.02.02

Cable Modem Serial Number

Removed for this post

CM Certificate

Installed

CM MAC

Removed for this post

 

Upstream Bonded Channels (Partial Service)

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

1

5120 Ksym/sec

35600000 Hz

38 dBmV

2

Not Locked

Unknown

2

0 Ksym/sec

29200000 Hz

0.0 dBmV

3

Not Locked

Unknown

3

0 Ksym/sec

22800000 Hz

0.0 dBmV

4

Not Locked

Unknown

4

0 Ksym/sec

16400000 Hz

0.0 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Suggestions?

 

Thanks in advance.