I just purchased a home and they previously had Xfinity so I went ahead and purchased my own modem/router combo and i'm having issues while uploading/playing online games. I am getting T3 errors/3 bonding channels not locking.
I relocated the modem/router at every output location throughout the house and the problem remains. There are no visible splitters and I went ahead and looked at the connection outside and the wire seem fine "I see previous connections which are no longer in use".
Help is appreciated!
Photos are not even uploading correctly here
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|
|
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
447000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Configuration File |
OK |
|
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
42 |
447000000 Hz |
-1.6 dBmV |
40.6 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
43 |
453000000 Hz |
-1.6 dBmV |
40.8 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
44 |
459000000 Hz |
-1.8 dBmV |
40.4 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
45 |
465000000 Hz |
-1.6 dBmV |
40.7 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
38 |
471000000 Hz |
-2.0 dBmV |
40.3 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
39 |
477000000 Hz |
-1.8 dBmV |
40.8 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
40 |
483000000 Hz |
-1.9 dBmV |
40.7 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
41 |
489000000 Hz |
-2.1 dBmV |
40.4 dB |
0 |
0 |
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
35800000 Hz |
44.5 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 3 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 4 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
| |
| |
| 2020-05-06, 15:12:14.0 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0; |
| 2020-05-06, 15:12:14.0 |
Critical (3) |
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0; |
| 2020-05-06, 15:12:14.0 |
Critical (3) |
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0; |
| 2020-05-06, 15:12:14.0 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.0; |
|
Accepted Solution
MLara05
Regular Visitor
•
10 Messages
5 years ago
Xfinity has someone come out and the issue is resolved.
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darkangelic
Gold Problem Solver
•
2K Messages
5 years ago
Did you check for service issues? Is your equipment still supported? What the make and model? What's your speed tier?
We need a lot more details than just what you gave us. Please see Internet Troubleshooting Tips for more info.
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EG
Expert
•
111.7K Messages
5 years ago
FWIW, there may be an old high pass filter installed on your line that may need to removed by a Comcast tech. YMMV.
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MLara05
Regular Visitor
•
10 Messages
5 years ago
@darkangelic
No service issues, I am on a c3700v2 "still supported" and internet starter.
@EG
Most likely the issue, is it possible for me to remove/change it myself or does Xfinity have a specific one they use?
Thanks
Edit:
Removed it but nothing changed.
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EG
Expert
•
111.7K Messages
5 years ago
Thanks for reporting back ! Thread now being closed.
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