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Upgraded to Gigabit, Now speeds are worse than before.

s1lv3r4d0
Regular Visitor

Upgraded to Gigabit, Now speeds are worse than before.

When i had the 300 i consistently got 350+. I killed tv and upgraded to gigabit on tuesday. Now my speeds start at 400 and drops to 200 by the end of the test and i have multiple errors on my modem. I disconnected all the tv boxes and it seemed to get a little better by maybe 20mbps. Ive contacted Xfinity and all they do is factory reset my modem then tell me there is nothing they can do since they can't send a tech out which is odd since TN is on the list of techs still available to be dispatched. Ive tried running straight cat6 from 2 different pc's and one laptop to the modem and same results. Am i just hosed? Should I just downgrade back to what i had until they can get their heads out of the sand or does anyone have any ideas other than removing splitters and things of the that sort. I do have an injector downstairs installed by the initial setup techs a couple years ago. When i unplug that. i just get a blinking top light on modem. 

 

Below are my modem stats and logs. Ideas anyone?

 

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>

ProcedureStatusComment
Acquire Downstream Channel549000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1LockedQAM25613549000000 Hz-4.1 dBmV40.5 dB5642055900
2LockedQAM2561471000000 Hz-2.4 dBmV41.6 dB5511290900
3LockedQAM2562477000000 Hz-2.7 dBmV40.9 dB5511705700
4LockedQAM2563483000000 Hz-2.7 dBmV41.4 dB5512040900
5LockedQAM2564489000000 Hz-3.1 dBmV41.3 dB5512095000
6LockedQAM2565495000000 Hz-3.0 dBmV41.1 dB5512764000
7LockedQAM2566507000000 Hz-3.3 dBmV41.3 dB5512457900
8LockedQAM2567513000000 Hz-3.3 dBmV41.2 dB5513543600
9LockedQAM2568519000000 Hz-3.8 dBmV41.1 dB5513885800
10LockedQAM2569525000000 Hz-3.8 dBmV41.1 dB5514293000
11LockedQAM25610531000000 Hz-4.0 dBmV41.1 dB5514657800
12LockedQAM25611537000000 Hz-4.2 dBmV40.7 dB5514991800
13LockedQAM25612543000000 Hz-4.0 dBmV40.8 dB5515366800
14LockedQAM25614555000000 Hz-4.0 dBmV40.8 dB5515732500
15LockedQAM25615561000000 Hz-4.3 dBmV40.7 dB5515083100
16LockedQAM25616567000000 Hz-4.3 dBmV40.8 dB5514225700
17LockedQAM25617573000000 Hz-4.2 dBmV40.6 dB5516851800
18LockedQAM25618579000000 Hz-4.7 dBmV40.5 dB5517243900
19LockedQAM25619585000000 Hz-4.8 dBmV40.4 dB5517628100
20LockedQAM25620591000000 Hz-4.7 dBmV40.4 dB5517995600
21LockedQAM25621597000000 Hz-4.5 dBmV40.4 dB5518384500
22LockedQAM25622603000000 Hz-4.9 dBmV40.2 dB5518746200
23LockedQAM25623609000000 Hz-4.8 dBmV40.3 dB5519110200
24LockedQAM25624615000000 Hz-4.0 dBmV40.5 dB5519542700
25LockedQAM25625621000000 Hz-3.9 dBmV40.6 dB5519886100
26LockedQAM25626627000000 Hz-3.7 dBmV40.6 dB5520270700
27LockedQAM25627633000000 Hz-3.8 dBmV40.6 dB5520620600
28LockedQAM25628639000000 Hz-3.3 dBmV40.6 dB5521018800
29LockedQAM25629645000000 Hz-3.2 dBmV40.7 dB5521377900
30LockedQAM25630651000000 Hz-3.7 dBmV40.4 dB5521700700
31LockedQAM25631657000000 Hz-3.5 dBmV40.5 dB5521878600
32LockedQAM25632663000000 Hz-3.0 dBmV40.6 dB5521761300

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPower
1LockedATDMA135600000 Hz52.0 dBmV
2LockedATDMA229200000 Hz53.0 dBmV
3LockedATDMA322800000 Hz51.0 dBmV
4LockedATDMA416400000 Hz50.0 dBmV
5LockedATDMA539600000 Hz52.5 dBmV
6Not LockedUnknown00 Hz0.0 dBmV
7Not LockedUnknown00 Hz0.0 dBmV
8Not LockedUnknown00 Hz0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1Locked0, 1159762000000 Hz-1.9 dBmV39.8 dB1126 ~ 2969492960334190
2Not Locked000 Hz-1.4 dBmV0.0 dB0 ~ 4095000

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not LockedUnknown00 Hz0 dBmV
2Not LockedUnknown00 Hz0 dBmV

Current System Time: Fri Aug 07 11:39:09 2020System Up Time: 0:21:02

 

2020-08-07, 11:19:14Notice (6)CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: ]; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:19:11Warning (5)Unicast DSID PSN startup error
2020-08-07, 11:18:57Warning (5)Dynamic Range Window violation
2020-08-07, 11:18:57Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:18:57Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:18:53Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:15:58Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:15:47Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:15:46Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 11:13:01Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-06, 14:17:27Critical (3)Resetting the cable modem due to docsDevResetNow
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-05, 14:26:57Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-05, 13:35:03Critical (3)Resetting the cable modem due to docsDevResetNow
2020-08-04, 00:26:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:26Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:13Critical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:09Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:08Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:06Critical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:06Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:25:00Critical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:58Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:57Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:47Critical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:46Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:38Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:37Critical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:37Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:27Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:26Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:07Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-04, 00:24:06Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
CCAndrew
Diamond Problem Solver

Re: Upgraded to Gigabit, Now speeds are worse than before.

Your upstream levels are all too high and out of spec, start there.

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s1lv3r4d0
Regular Visitor

Re: Upgraded to Gigabit, Now speeds are worse than before.

I went out and removed the 4 way splitter and connected the cable that runs up to my office directly to the big orange cable coming from the street since the modem is the only coax connected device in the house now. Factory reset my modem and rebooted one more time after that. Here is my connection info and logs after doing that.

 

@CCAndrew  What else should i do to help lower that upstream level? All cables are compression type created by comcast techs. 

 

2020-08-07, 13:50:12Warning (5)Dynamic Range Window violation
2020-08-07, 13:50:12Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 13:50:12Warning (5)Dynamic Range Window violation
2020-08-07, 13:50:12Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 13:50:11Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 13:50:07Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2020-08-07, 13:48:56Critical (3)Resetting the cable modem due to docsDevResetNow
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=94:d4:69:54:0a:ad;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=44:a5:6e:06:2b:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

 

Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>

ProcedureStatusComment
Acquire Downstream Channel693000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv6 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1LockedQAM25637693000000 Hz-3.9 dBmV40.7 dB26471851800
2LockedQAM2569525000000 Hz-4.5 dBmV41.2 dB26328498200
3LockedQAM25610531000000 Hz-4.7 dBmV41.2 dB26329402000
4LockedQAM25611537000000 Hz-4.9 dBmV41.1 dB26329665900
5LockedQAM25612543000000 Hz-4.8 dBmV40.9 dB26330022000
6LockedQAM25613549000000 Hz-5.0 dBmV40.9 dB26330422600
7LockedQAM25614555000000 Hz-4.9 dBmV41.1 dB26330840700
8LockedQAM25615561000000 Hz-5.2 dBmV40.8 dB26331272100
9LockedQAM25616567000000 Hz-5.1 dBmV41.0 dB26331544800
10LockedQAM25617573000000 Hz-5.1 dBmV40.9 dB26332000600
11LockedQAM25618579000000 Hz-5.6 dBmV40.6 dB26332430000
12LockedQAM25619585000000 Hz-5.6 dBmV40.7 dB26332758300
13LockedQAM25620591000000 Hz-5.5 dBmV40.7 dB26333104100
14LockedQAM25621597000000 Hz-5.3 dBmV40.7 dB26333607700
15LockedQAM25622603000000 Hz-5.8 dBmV40.4 dB26333914900
16LockedQAM25623609000000 Hz-5.7 dBmV40.6 dB26334364200
17LockedQAM25624615000000 Hz-5.1 dBmV40.7 dB26334743700
18LockedQAM25625621000000 Hz-4.9 dBmV40.6 dB26335103300
19LockedQAM25626627000000 Hz-4.7 dBmV40.7 dB26335449900
20LockedQAM25627633000000 Hz-4.8 dBmV40.7 dB26335797400
21LockedQAM25628639000000 Hz-4.2 dBmV40.9 dB26336268500
22LockedQAM25629645000000 Hz-4.0 dBmV40.9 dB26336619100
23LockedQAM25630651000000 Hz-4.5 dBmV40.7 dB26336931900
24LockedQAM25631657000000 Hz-4.4 dBmV40.6 dB26337292000
25LockedQAM25632663000000 Hz-3.9 dBmV40.8 dB26337849200
26LockedQAM25633669000000 Hz-3.9 dBmV40.7 dB26338228600
27LockedQAM25634675000000 Hz-4.3 dBmV40.0 dB26338514300
28LockedQAM25635681000000 Hz-4.1 dBmV40.5 dB26338937400
29LockedQAM25636687000000 Hz-3.3 dBmV40.8 dB26339218300
30LockedQAM25638699000000 Hz-4.3 dBmV40.6 dB26339719700
31LockedQAM25639705000000 Hz-4.3 dBmV40.4 dB26339824300
32LockedQAM25640711000000 Hz-3.9 dBmV40.7 dB26339751700

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPower
1LockedATDMA135600000 Hz52.5 dBmV
2LockedATDMA229200000 Hz53.5 dBmV
3LockedATDMA322800000 Hz51.5 dBmV
4LockedATDMA416400000 Hz50.5 dBmV
5LockedATDMA539600000 Hz52.5 dBmV
6Not LockedUnknown00 Hz0.0 dBmV
7Not LockedUnknown00 Hz0.0 dBmV
8Not LockedUnknown00 Hz0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1Locked0, 1159762000000 Hz-2.7 dBmV39.8 dB1126 ~ 296924024466521590
2Not Locked000 Hz-2.0 dBmV0.0 dB0 ~ 4095000

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not LockedUnknown00 Hz0 dBmV
2Not LockedUnknown00 Hz0 dBmV

Current System Time: Fri Aug 07 15:26:45 2020System Up Time: 1:37:27

CCAndrew
Diamond Problem Solver

Re: Upgraded to Gigabit, Now speeds are worse than before.

Try taking all the cables off and putting them back on. Somethings up that the levels didn’t change at all. Downstream should’ve went up 7db and upstream down by the same amount. Test your modem at the point of entry to compare house vs inside

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
s1lv3r4d0
Regular Visitor

Re: Upgraded to Gigabit, Now speeds are worse than before.

Ive disconnected and reconnected/tightened all cables i can find that pertain to this internet. All the tv has been disconnected. I disconnected the injector also. No change. @CCAndrew 

s1lv3r4d0
Regular Visitor

Re: Upgraded to Gigabit, Now speeds are worse than before.

Ive seen you guys be able to escalate and get users in touch with the right people. Since i was told they would monitor it for a couple days(that was over a week ago) and send out a tech i assumed xfinity had it handled. Well no one has ever shown up. Can one of you mods escalate this to the proper channels for me please. @CCAndrew