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Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help friends

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Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help friends

I've reset it multiple times manually and using the online system. It says it detects a problem with my service. 

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Expert

Re: Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help fri

Did you upgrade both your service tier and your equipment? You didn't specify.


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Re: Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help fri

I did not upgrade equipment. still using Asus CM-32. only getting about 550mb/s second now

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Expert

Re: Upgraded to Gb internet. Says Order in progress when I check ON it. still at 250 speed. Help fri

Well that’s why. The CM32 isn’t rated for Comcast Gigabit as you need a DOCSIS 3.1 modem for that.

See https://mydeviceinfo.xfinity.com for a list of compatible modems.

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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!