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Did you upgrade both your service tier and your equipment? You didn't specify.
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Well that’s why. The CM32 isn’t rated for Comcast Gigabit as you need a DOCSIS 3.1 modem for that.
See https://mydeviceinfo.xfinity.com for a list of compatible modems.
See https://mydeviceinfo.xfinity.com for a list of compatible modems.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
