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Upgraded router issues

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Frequent Visitor

Upgraded router issues

This is odd and I have no clue what to do anymore.  We had a Arris TG1682G router and really weren't having any issues.  Yesterday while picking up a new cable box, the rep told me I should upgrade my router.  Sure, why not.  Newer technology.  Not sure what brand they gave me as there isn't any name on the box other than xfinity.  The rep told me to activate using the app xFi, if that helps.

 

Anyway, all three of our Samsung products (2 cell phones and 1 tablet) will not download or update any files in Google Play Store using WiFi.  It shows downloads available, but when you click to update or download, it just says either downloading or download pending.  That's all .  I also cannot access the Ecobee app.  Just gives me the main screen and that's it.  But they all work when I disable WiFi.  My tablet, which is only WiFi capable, won't download or upload unless I tether to my phone, which is not on WiFi.  I've cleared caches and data.  Restarted phones / tablet and router. 

 

My kids have Iphones and they CAN download updates on their phones, but it seems slower than the old router. 

 

Please help.  I may take the new box back and just reactivate, if I can, the old router.

 

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New Poster

Re: Upgraded router issues

I don't think the updated router is the issue. I am having similar issue without anything changed. Play store won't update anything. It stays download pending forever. This seems just recent too. If I disable wifi and just use cell network, it downloads instantly. Something wrong with Xfinity internet service.
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Frequent Visitor

Re: Upgraded router issues

Im also having trouble with Google Drive so possibly a google issue?
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Frequent Visitor

Re: Upgraded router issues

I just got the "newest" router that came out and still have the same problems.  I guess the one Xfinity gave me earlier in the week or last week was still an older model.  Speeds are fast, but still no resolution on the Google issue.

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New Poster

Re: Upgraded router issues

So, Xfinity had a planned outage yesterday. It seems whatever they did fixed my issue of not being able to download anything through Google play. Before the fix, I did notice slow connections on social network, even game loading take forever. But now, it it instantaneous. I'd recommend telling them that it is their problem. You being able to download from your cell network indicates problem in your WiFi. And retest with old modem will confirm that issue is with their internet service.