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Upgraded internet is super glitchy

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New Poster

Upgraded internet is super glitchy

Since upgrading internet speed (which required a new gateway), my service is very glitchy.  A dozen times a day I get these 10-15 second glitches which are super annoying for video conferencing.  Here are the signal levels, but I don't know how to interpet them.  Can anyone help?

 

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
5
38
39
40
41
34
35
36
37
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
33
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
507000000
423000000
429000000
435000000
441000000
453000000
459000000
465000000
471000000
477000000
483000000
489000000
495000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
722000000
611600000
38.605377
38.605377
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.605377
38.983261
38.605377
38.983261
38.605377
38.605377
37.636276
37.355988
38.983261
37.355988
37.636276
37.636276
37.355988
37.636276
37.636276
38.605377
37.355988
37.355988
37.355988
37.636276
7.988967
NA
-2.099998
1.000000
0.599998
0.299999
0.200001
0.099998
0.000000
-0.200001
-0.500000
-0.400002
-0.599998
-1.099998
-1.200001
-2.299999
-2.599998
-3.000000
-2.799999
-3.500000
-3.500000
-3.599998
-3.900002
-4.599998
-4.200001
-4.400002
-4.200001
-4.099998
-4.400002
-4.299999
-4.599998
-4.200001
-4.900002
-60.000000
NA
QAM256
QAM256
QAM256
QAM256
QAM256

 

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
29200000
39600000
35600000
22800000
16400000
5120 KSym/sec
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
49.520599
46.000000
49.270599
50.020599
50.770599
64QAM
64QAM
64QAM
64QAM
64QAM
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDM
Highlighted
Expert

Re: Upgraded internet is super glitchy

The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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