Community Forum

Unreliable Internet for months

LarryHallas
New Poster

Unreliable Internet for months

I have been experiencing daily interruptions in my Internet service for the last 2 months and it is causing significant issues with my ability to work. I am working from home due to COVID-19 and dependent on Comcast Internet to work. The daily outages are becoming a serious issue for me. If this issue is not resolved immediately, I will be forced to switch to a more reliable Internet provider.

EG
Expert

Re: Unreliable Internet for months

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!