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Unknown Router Connection

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New Poster

Unknown Router Connection

An unknown router keeps connecting to my home internet. I’ve changed both Comcast and internet passwords several times, and it keeps finding a way to connect. It’s a Arris TG1682G, so I believe it’s xFi gateway.

How do I get it to stop or find out where it’s coming from??
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Expert

Re: Unknown Router Connection

This is a known issue, It's yours. 

 

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 



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