Community Forum

Unknown Router Connection

New Poster

Unknown Router Connection

An unknown router keeps connecting to my home internet. I’ve changed both Comcast and internet passwords several times, and it keeps finding a way to connect. It’s a Arris TG1682G, so I believe it’s xFi gateway.

How do I get it to stop or find out where it’s coming from??

Re: Unknown Router Connection

This is a known issue, It's yours. 


Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!