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Unicast Ranging Received Abort Response - initializing No Ranging Response received - T3 time-out;

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Unicast Ranging Received Abort Response - initializing No Ranging Response received - T3 time-out;

Been having this trouble for months now, talked with tech support reporting issues a number of times without a solution. Person on phone would reset modem, just as I did. Issue would be resolved for a couple of days. Neighbor had same issue, xfinity came out and re-ran internet cable along ground and then finally put it in a conduit a week or so later. From that time on this is a daily occurance for me. Check modem in morning, power it down, wait, turn it on, wait, check it. all good. This needs to be fixed. I do not have any splitters on the line. The line comes into the house to a jack then from the jack to the modem. The cable was made by the tech the last time the tech was out. 


Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM17525.00 MHz3.40 dBmV38.61 dB352324851
2Locked256QAM9471.00 MHz4.10 dBmV38.98 dB446425970
3Locked256QAM10477.00 MHz4.10 dBmV38.61 dB462928012
4Locked256QAM11483.00 MHz4.00 dBmV38.98 dB382718087
5Locked256QAM12489.00 MHz4.10 dBmV38.98 dB436024677
6Locked256QAM13495.00 MHz3.80 dBmV38.61 dB434623896
7Locked256QAM14507.00 MHz3.90 dBmV38.98 dB409626702
8Locked256QAM15513.00 MHz3.80 dBmV38.98 dB335924389
9Locked256QAM16519.00 MHz3.60 dBmV38.98 dB325524388
10Locked256QAM18531.00 MHz3.10 dBmV38.98 dB308018217
11Locked256QAM19537.00 MHz2.70 dBmV38.61 dB371522066
12Locked256QAM20543.00 MHz2.80 dBmV38.61 dB265918656
13Locked256QAM21549.00 MHz2.50 dBmV38.61 dB337616532
14Locked256QAM22555.00 MHz2.60 dBmV38.61 dB393124033
15Locked256QAM23561.00 MHz2.60 dBmV38.61 dB321516170
16Locked256QAM24567.00 MHz2.50 dBmV38.61 dB264118186
17Locked256QAM25573.00 MHz2.70 dBmV38.98 dB223516488
18Locked256QAM26579.00 MHz2.70 dBmV38.98 dB203713465
19Locked256QAM27585.00 MHz2.70 dBmV38.98 dB238314568
20Locked256QAM28591.00 MHz2.50 dBmV38.61 dB373621680
21Locked256QAM29597.00 MHz2.50 dBmV38.61 dB223918632
22Locked256QAM30603.00 MHz1.80 dBmV38.98 dB229514507
23Locked256QAM31609.00 MHz2.30 dBmV38.61 dB229014156
24Locked256QAM32615.00 MHz2.00 dBmV38.61 dB173312277
25Locked256QAM33621.00 MHz1.80 dBmV38.20 dB2417191
26Locked256QAM34627.00 MHz2.20 dBmV38.60 dB3789901
27Locked256QAM35633.00 MHz2.00 dBmV38.20 dB3759897
28Locked256QAM36639.00 MHz2.00 dBmV38.20 dB3229649
29Locked256QAM37645.00 MHz1.80 dBmV38.20 dB3347879
30Locked256QAM38651.00 MHz1.60 dBmV38.20 dB3489062
31Locked256QAM39657.00 MHz0.90 dBmV38.20 dB2858725
32Locked256QAM40663.00 MHz1.20 dBmV37.90 dB3449453

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA45120 kSym/s18.60 MHz30.25 dBmV
2LockedATDMA35120 kSym/s25.00 MHz30.50 dBmV
3LockedATDMA25120 kSym/s31.40 MHz31.50 dBmV
4LockedATDMA15120 kSym/s37.80 MHz32.00 dBmV

 

 

Wed Aug 05 00:25:57 20203No Ranging Response received - T3 time-out;CM-MAC=d4:04:cd:24:df:a1;CMTS-MAC=2c:86:d2:89:ca:ae;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:56:42 20203Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d4:04:cd:24:df:a1;CMTS-MAC=2c:86:d2:89:ca:ae;CM-QOS=1.1;CM-VER=3.0;
Wed Aug 05 05:56:42 20203

No Ranging Response received - T3 time-out;CM-MAC=d4:04:cd:24:df:a1;CMTS-MAC=2c:86:d2:89:ca:ae;CM-QOS=1.1;CM-VER=3.0;