Solved! Go to Solution.
Since you've already had a tech visit, I'm escalating this to Comcast Support so they can help you with the issue.
Please stand by as an official response will be forthcoming.
Hello, Vik13. Welcome to the Xfinity Forums!
I'm really glad you reached out to us here for help with this issue. We definitely want to get you back online as quickly as possible and I would love to help make that happen. Please send me a private message with your first and last name as well as your service address so I can take a closer look.
To send a private message, click my name "ComcastTambrey", then click "send a message".