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Unable to edit WiFi settings

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New Poster

Unable to edit WiFi settings

Hello
My internet has been absolutely horrible. I have troubleshooted with agents and on my own plenty of times and I do not want to have a technician come to my house (for complicated reasons). In the past when I had internet issues, I would change some WiFi settings based on my surrounding WiFi neighbors, such as the WiFi channel. However, my account says it is being done automatically and I am unable to change it through 10.0.0.1 not through the xFi app. I would like control of my own WiFi again. Has anyone found a way to change their WiFi channel? How do I get access back again?
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Expert

Re: Unable to edit WiFi settings

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Silver Problem Solver

Re: Unable to edit WiFi settings

Guess if you are seeing that message when logging into the admin tool you are using Xfinity Pods.

They control your wifi network automatically.

If you want more control, stop using them. Use a different type of extender, or bridge the gateway, use your own router and again use some other type of extender or mesh device/s if required.