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Unable to change Wifi Channel Settings

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New Poster

Unable to change Wifi Channel Settings

I'm unable to adjust my 2.4GHz and 5GHz network channel settings. The options are greyed out. Specifically I need to change the Channel from 157 (the current) to something much lower such as 47 so that the router stops interfering with my audio equipment. I've contacted support both through the phone and through a live chat and they weren't able to assist me. 

 

I'm also not using xFi Pods and never have. Both SSID's are the same.

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Expert

Re: Unable to change Wifi Channel Settings

It is a part of a broader xFi experience where Mesh Mode is on for all xFi gateways going forward which prevents changes to wireless settings. The only thing I could suggest is for you to buy your own modem and/or router.

You could also try rebooting it in hopes that it gives you a better channel.

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