Regular Visitor
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3 Messages
Unable to activate service using Arris Surfboard SBG6580
I followed the steps multiple times. I connected the ethernet, coax and the power to the modem .
I turned on the computer and and the connection is established to the modem but not the internet ( so I cannot access xfinity.com/activate)
Then I decided to use my phone internet 4G to log in and activate my account. But after pressing the activate button I just get the error message "sorry I cannot find a device at this location. Please call us " .
But calling xfinity did not work. Its impossible to talk to an actual human being.
Please help , I am very frustrated
I turned on the computer and and the connection is established to the modem but not the internet ( so I cannot access xfinity.com/activate)
Then I decided to use my phone internet 4G to log in and activate my account. But after pressing the activate button I just get the error message "sorry I cannot find a device at this location. Please call us " .
But calling xfinity did not work. Its impossible to talk to an actual human being.
Please help , I am very frustrated
EG
Expert
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111.6K Messages
5 years ago
Is the "Online" indicator light on the modem steadily lit ? Is this a totally new installation / service at these premises ?
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adityanandadec1
Regular Visitor
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3 Messages
5 years ago
No the "Online " indicator is not steady. It does not even blink. The power led and the WiFi led are steady and the "Recieve " LED is blinking. All other LED's are OFF.
Yes this is a new installation for my account. I am assuming the tenants who lived here before me had internet of some sort.
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EG
Expert
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111.6K Messages
5 years ago
That is the problem. The other end of your line doesn't seem to be connected to a live Comcast signal feed. It is sometimes disconnected between tenant moves. You should get a tech out to investigate / connect you up.
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adityanandadec1
Regular Visitor
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3 Messages
5 years ago
How do I contact them ? I called the Xfinity customer service multiple times, the computer always hangs up on me. What other option is there ?
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EG
Expert
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111.6K Messages
5 years ago
Have you tried their chat feature ?
https://www.xfinity.com/support/contact-us
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