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Trouble activating xfinity modem after move

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New Poster

Trouble activating xfinity modem after move

I called a week before my move and a representative told me they had me all set up; all I had to do when I got to my new address was plug the modem in and I’ll be connected to the internet... that hasn’t been the case. I called again and spoke with someone new for about 30 minutes, didn’t get any answers, then they transferred me/put me on hold. It’s been over an hour. The steps thru the XFi app are a dead end as well as the automated phone service prompts. I tried those several times before calling. Please help!!
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Diamond Problem Solver

Re: Trouble activating xfinity modem after move

It’s not necessarily plug in and go. Did you look in your new place to ensure you are hooked up to a live cable connection?

I am a Retired Official Comcast Employee
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