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Are you connected to a live coax connection? All lights on your modem lit up? Have you used a device hardwire connected to the modem?
I am a Retired Official Comcast Employee
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@JakeGallen wrote:I bought my own modem/router and then I got internet through xfinity. It says my services have been activated but when I try to connect to my router nothing will load and it says I have no internet connection. If someone could help me with this I would greatly appreciate it.
If this was a self install, many times they fail because the live Comcast signal feed is not connected at the tap on the pole / pedestal. You may need a tech out to connect you to the feed / run a coax cable drop line from the pole to the premises.
Please answer the question about the lights on your modem that .@CCAndrew has asked. This will definitively indicate whether there is a live feed or not. Everything else here is just speculation..
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
