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@AlterEgo305 wrote:
I am tired of losing connectivity in couple of devices at least once a week. Last night it was my laptop, last week my iPad. Both devices work perfectly well on my Hotspot so the problem is with the Comcast modem/router. Recently got the XFi modem and been having connectivity issues since then. I am sick and tired of calling tech support and if this doesn't get resolved soon I will be canceling my services. Can someone please help me out? Thanks
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
