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Tired of losing connectivity

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Tired of losing connectivity

I am tired of losing connectivity in couple of devices at least once a week. Last night it was my laptop, last week my iPad. Both devices work perfectly well on my Hotspot so the problem is with the Comcast modem/router. Recently got the XFi modem and been having connectivity issues since then. I am sick and tired of calling tech support and if this doesn't get resolved soon I will be canceling my services. Can someone please help me out? Thanks
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Re: Tired of losing connectivity

https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-int...


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Re: Tired of losing connectivity


@AlterEgo305 wrote:
I am tired of losing connectivity in couple of devices at least once a week. Last night it was my laptop, last week my iPad. Both devices work perfectly well on my Hotspot so the problem is with the Comcast modem/router. Recently got the XFi modem and been having connectivity issues since then. I am sick and tired of calling tech support and if this doesn't get resolved soon I will be canceling my services. Can someone please help me out? Thanks

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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