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Third Party Modem

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singleman61
Contributor
‎11-07-2019 05:32 AM

Third Party Modem

I purchased my own modem that is certified to be used with xfinity internet, Motorola MG7550.. The WiFi will not connect to my Home Security touchscreen, tried may reboots with no success.  All other WiFi devices i have will connect.

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CCAndrew
Diamond Problem Solver
‎11-07-2019 08:03 AM

Re: Third Party Modem

It’s not ever going to connect to the touchscreen. You’ll need a tech out to install a special Netgear router with special preinstalled software

I am a Retired Official Comcast Employee
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