Community Forum
Top

Third Party Modem

singleman61
Contributor
‎11-07-2019 05:32 AM

Third Party Modem

I purchased my own modem that is certified to be used with xfinity internet, Motorola MG7550.. The WiFi will not connect to my Home Security touchscreen, tried may reboots with no success.  All other WiFi devices i have will connect.

0 Likes
Reply
CCAndrew
Diamond Problem Solver
‎11-07-2019 08:03 AM

Re: Third Party Modem

It’s not ever going to connect to the touchscreen. You’ll need a tech out to install a special Netgear router with special preinstalled software

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
0 Likes
Reply
Visit Our Help Communities