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Terrible wifi speed

JeffJ84
New Poster

Terrible wifi speed

I have a plan for up to 600mbps and the most I've been tested at is 60! I have a netgear modem/router model c7000v2 and it's all good from everything I can tell when I go to my genie and check. So the issue is with comcast. Anyone else have terrible speeds despite having a fast modem/router and a plan of 600. I mean 60 out of 600 is robbery. Comcast won't send out a tech because of covid 19 but they have no problem charging me. On top of that I've seen comcast trucks near me at other houses
CCAndrew
Diamond Problem Solver

Re: Terrible wifi speed

Is 60 a WiFi speed or hardwired speed? There’s only so much they can do about your own equipment.

I am a Retired Official Comcast Employee
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EG
Expert

Re: Terrible wifi speed

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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