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Terrible speeds - Comcast not helping! Paying for 1G, getting <90mb

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Regular Visitor

Terrible speeds - Comcast not helping! Paying for 1G, getting <90mb

Help!  I've had Comcast out to my house twice and had calls with the regional tech manager.  My cable and all boxes check out perfectly fine.  My cable signal is perfectly fine.  I've tried calling support, chatting with the Xfinity assistant...  People 'open tickets', but weeks are passing and I'm not getting any answers or any help.

 

I'm pying for 1000mb service, and I at *the most* have not ever seen over 120mb, and typically I get under 60-80mb.  The techs have all said that my service and modem are working great.  They said the problem is with 'network' and they can't help.  

Does anyone have any way to contact anyone about this?

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Contributor

Re: Terrible speeds - Comcast not helping! Paying for 1G, getting <90mb

It may depend on what device you're speed testing with.  Just because 1 gb speed enters your modem doesn't mean the devices in your network can run that speed.  Hope that helps

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Regular Visitor

Re: Terrible speeds - Comcast not helping! Paying for 1G, getting <90mb

No, it doesn't help sorry.  The *MODEM* is not getting 1Gb.  The techs all say it is upstream from me.