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Temperature changes causing internet to drop

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New Poster

Temperature changes causing internet to drop

I’ve been dealing with this issue on and off for 2+ years now. When ever the temperature changes or as it gets warmer during the day, my internet will drop. My current downstream signal is high (around 😎 in the morning. Around 12 or 1 that signal will fluctuate as far down as 1 or 2 causing the internet connection to disconnect. The line from the pole to my home is less than 6 mos old and the connection from the box to the modem is brand new. I am at the end of the line on my block so clearly there is an issue with the line further up the street. How do I get this fixed.
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Expert

Re: Temperature changes causing internet to drop

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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