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Tablets cannot connect to wifi

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Tablets cannot connect to wifi

Hello wondering if I can get some help here, I have 2 brand new HP X2 tablets they are both unable to find the wireless network.  I have serveral laptops and phones that can connect to the wifi fine with these 2 tablets the wifi network doesnt even show up as available to connect to.  I have restarted the network serveral times but the issue still exists.  Is there some setting that could be preventing the network to be available for these devices?

Expert

Re: Tablets cannot connect to wifi

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the devices with the 2.4 or the 5.0 (whichever one connects) band's SSID (broadcast name) and password.



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