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TV box "offline"

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TV box "offline"

I have a pretty new (6 months old)  Xfinity Wifi Gateway XB6-T G95CGM414X Router in my home. Just this past week, when I tried to connect my new Smart TV to the internet to watch Hulu, I noticed that all of my TV boxes come up as "Offline". I thought this was a mdem/router in one...do I need a separate router or is it possible I am missing some hook-up with the modem that is causing the signal to not go out to the cable boxes? 

 

The cable boxes are fully functional otherwise. I get all of my TV channels, etc. It just seems like the internet is not going through to either of the new smart TVs we just purchased. 

 

Thank you in advance!

 

Expert

Re: TV box "offline"

Yes, it's both a modem and a router. Are you associating the smart TV with your home network's current WiFi broadcast name (SSID) and your WiFi network's current password / network security key ?



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Expert

Re: TV box "offline"

https://forums.xfinity.com/t5/X1/Cable-boxes-quot-offline-quot-cannot-connect-smart-tv/m-p/3318427#M...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!