New Poster
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3 Messages
TG862G slow internet speed
Hello, I have a newer Dell computer and I am connected by an Ethernet cable to an ARRIS TG862G modem. For some time my internet speed has fallen below 30 MPS even though my account is for speeds up to 300. I enabled the bridge on the modem and my speed went up to 275 although I lose my wifi. Any suggestion?
EG
Expert
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103.5K Messages
4 years ago
The 862 (XB2) is a dinosaur. Get it swapped out for a newer model XB3 or an XB6 gateway.
https://www.xfinity.com/support/articles/wireless-gateway-compare
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BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
Besides being a dinosaur, Comcast only rates the TG862 for plan speeds up to 285 Mbps. See https://mydeviceinfo.xfinity.com/device/arris-tg862g-421.
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smi1981
New Poster
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3 Messages
4 years ago
Thanks for your reply. I realize it is an old modem but my plan only give me up to 300 mbps.
I would be happy with something in the high 200 range. In fact I can get that from my modem in bridge mode. After contact ARRIS they said that my Upstream bonded channel power level is low at 44dBmV They said it should be between 45 and 51. I dont mind getting a new modem I just dont want to end up with the same problem. Also do I need a 3.1 or will a 3.0 do?
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smi1981
New Poster
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3 Messages
4 years ago
Thanks for your reply. I realize it is an old modem but my plan only give me up to 300 mbps.
I would be happy with something in the high 200 range. In fact I can get that from my modem in bridge mode. After contact ARRIS they said that my Upstream bonded channel power level is low at 44dBmV They said it should be between 45 and 51. I dont mind getting a new modem I just dont want to end up with the same problem. Also do I need a 3.1 or will a 3.0 do?
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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