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T3 time-out- Please help

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Frequent Visitor
‎05-14-2020 08:00 PM

T3 time-out- Please help

Hi,

I am having random internet disconnect issues over a couple of months now. Xfinity Customer Service both human and robot directing to reboot the modem, didn't solve the problem. 

So,  finally 1 tech visited this week--checked the signal levels, replaced the coxial connectors and it worked fine during their visit. But the problem resurfaced next day. I have only 1 line from the main service to my modem, no splitters. it's difficult to work from home with disconnecting internet. Can someone please help me resolve this issue? Here are my modem power levels and logs.

Thank you very much in advance 

Time Priority Description
2020-05-14, 14:46:44 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:46:31 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2020-05-14, 14:45:04 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:44:52 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:44:32 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:44:31 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:40:13 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:34:00 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:33:48 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2020-05-14, 14:33:33 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:33:31 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:33:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:33:00 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:32:59 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:32:59 Critical (3) Ranging Request Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:31:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:31:36 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:31:09 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:31:06 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:30:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:30:35 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:30:26 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:30:05 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:35 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:35 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:31 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:31 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:30 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:30 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:29 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:29 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:26 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:25 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:15 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:09 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:05 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:05 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:04 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-14, 14:29:02 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 531000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 20 531000000 Hz 1.3 dBmV 41.1 dB 2824199400 179 236
2 Locked QAM256 17 513000000 Hz 1.4 dBmV 41.1 dB 2811576004 164 138
3 Locked QAM256 18 519000000 Hz 1.2 dBmV 41.0 dB 2811625508 165 134
4 Locked QAM256 19 525000000 Hz 1.1 dBmV 40.9 dB 2811677628 142 128
5 Locked QAM256 21 537000000 Hz 1.2 dBmV 40.9 dB 2811737637 184 132
6 Locked QAM256 22 543000000 Hz 1.1 dBmV 41.0 dB 2811778546 176 116
7 Locked QAM256 23 549000000 Hz 1.0 dBmV 41.0 dB 2811830476 136 114
8 Locked QAM256 24 555000000 Hz 0.9 dBmV 41.0 dB 2811879891 162 123
9 Locked QAM256 25 561000000 Hz 0.7 dBmV 40.8 dB 2811946260 162 111
10 Locked QAM256 26 567000000 Hz 0.3 dBmV 40.6 dB 2811997040 142 114
11 Locked QAM256 27 573000000 Hz -0.1 dBmV 40.6 dB 2812041439 138 114
12 Locked QAM256 28 579000000 Hz -0.3 dBmV 40.5 dB 2812087913 127 109
13 Locked QAM256 29 585000000 Hz -0.4 dBmV 40.3 dB 2812134242 131 103
14 Locked QAM256 30 591000000 Hz -0.2 dBmV 40.4 dB 2812188334 132 111
15 Locked QAM256 31 597000000 Hz 0.1 dBmV 40.4 dB 2812241675 148 104
16 Locked QAM256 32 603000000 Hz 0.4 dBmV 40.6 dB 2812272948 146 95
17 Locked QAM256 33 609000000 Hz 0.4 dBmV 40.5 dB 2782714617 168 100
18 Locked QAM256 34 615000000 Hz 0.3 dBmV 40.5 dB 2782775352 131 100
19 Locked QAM256 35 621000000 Hz 0.4 dBmV 40.5 dB 2782855817 105 99
20 Locked QAM256 36 627000000 Hz 0.4 dBmV 40.4 dB 2782950747 103 108
21 Locked QAM256 37 633000000 Hz 0.2 dBmV 40.3 dB 2783024142 131 102
22 Locked QAM256 38 639000000 Hz 0.1 dBmV 40.2 dB 2783097275 111 101
23 Locked QAM256 39 645000000 Hz 0.2 dBmV 40.4 dB 2783162606 96 100
24 Locked QAM256 40 651000000 Hz 0.0 dBmV 40.1 dB 2783226198 99 83
25 Locked QAM256 41 657000000 Hz -0.2 dBmV 40.0 dB 2783285635 99 88
26 Locked QAM256 42 663000000 Hz -0.4 dBmV 39.7 dB 2783325374 114 87
27 Locked QAM256 43 669000000 Hz -0.4 dBmV 39.6 dB 2783383931 97 93
28 Locked QAM256 44 675000000 Hz -0.6 dBmV 38.8 dB 2783458413 94 82
29 Locked QAM256 45 681000000 Hz -0.8 dBmV 39.3 dB 2783524767 77 88
30 Locked QAM256 46 687000000 Hz -0.8 dBmV 39.3 dB 2783560645 97 91
31 Locked QAM256 47 693000000 Hz -0.8 dBmV 39.6 dB 2783596841 81 81
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17300000 Hz 47.5 dBmV
2 Locked ATDMA 2 23700000 Hz 48.0 dBmV
3 Locked ATDMA 3 30300000 Hz 48.3 dBmV
4 Locked ATDMA 4 36700000 Hz 47.0 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 850000000 Hz -1.3 dBmV 37.0 dB 1108 ~ 2987 2951740343 2603357272 232
2 Not Locked 0 0 0 Hz 3.1 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
 

 

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Frequent Visitor
‎05-15-2020 05:16 PM

Re: T3 time-out- Please help

Latest logs:

Time Priority Description
2020-05-15, 13:01:51 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 13:01:20 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:36:06 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:35:54 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2020-05-15, 11:34:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:34:22 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:34:22 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:34:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:32:56 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:32:28 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:32:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:31:58 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:31:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:31:27 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:31:00 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:57 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:27 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:23 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:19 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:18 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:16 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:16 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:15 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:15 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:15 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:30:04 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:57 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:56 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:44 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:38 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:36 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-15, 11:29:36 Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;

 

 
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 675000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 44 675000000 Hz -2.9 dBmV 37.5 dB 1927763269 298 370
2 Locked QAM256 17 513000000 Hz -1.2 dBmV 40.7 dB 1904385186 299 183
3 Locked QAM256 18 519000000 Hz -1.4 dBmV 40.6 dB 1904434515 316 206
4 Locked QAM256 19 525000000 Hz -1.5 dBmV 40.5 dB 1904489801 300 198
5 Locked QAM256 20 531000000 Hz -1.3 dBmV 40.7 dB 1904551620 317 198
6 Locked QAM256 21 537000000 Hz -1.4 dBmV 40.6 dB 1904596167 315 180
7 Locked QAM256 22 543000000 Hz -1.5 dBmV 40.7 dB 1904652429 249 190
8 Locked QAM256 23 549000000 Hz -1.6 dBmV 40.6 dB 1904703096 270 196
9 Locked QAM256 24 555000000 Hz -1.6 dBmV 40.7 dB 1871749293 300 146
10 Locked QAM256 25 561000000 Hz -1.7 dBmV 40.5 dB 1871817844 263 141
11 Locked QAM256 26 567000000 Hz -2.0 dBmV 40.4 dB 1871876747 252 163
12 Locked QAM256 27 573000000 Hz -2.3 dBmV 40.2 dB 1871935758 264 148
13 Locked QAM256 28 579000000 Hz -2.4 dBmV 40.1 dB 1872000224 218 142
14 Locked QAM256 29 585000000 Hz -2.7 dBmV 40.0 dB 1872068755 236 152
15 Locked QAM256 30 591000000 Hz -2.8 dBmV 39.9 dB 1872136977 257 132
16 Locked QAM256 31 597000000 Hz -2.8 dBmV 39.9 dB 1872176351 268 124
17 Locked QAM256 32 603000000 Hz -2.4 dBmV 40.0 dB 1842650632 293 146
18 Locked QAM256 33 609000000 Hz -2.2 dBmV 40.3 dB 1842727548 238 144
19 Locked QAM256 34 615000000 Hz -2.1 dBmV 40.2 dB 1842821579 206 130
20 Locked QAM256 35 621000000 Hz -1.9 dBmV 40.2 dB 1842931847 185 147
21 Locked QAM256 36 627000000 Hz -2.0 dBmV 40.2 dB 1843031061 236 128
22 Locked QAM256 37 633000000 Hz -2.1 dBmV 40.2 dB 1843119322 215 128
23 Locked QAM256 38 639000000 Hz -2.3 dBmV 40.0 dB 1843199456 217 127
24 Locked QAM256 39 645000000 Hz -2.1 dBmV 40.1 dB 1843277530 189 109
25 Locked QAM256 40 651000000 Hz -2.3 dBmV 40.0 dB 1843354020 202 115
26 Locked QAM256 41 657000000 Hz -2.5 dBmV 39.7 dB 1843403667 197 114
27 Locked QAM256 42 663000000 Hz -2.7 dBmV 39.6 dB 1843488492 176 140
28 Locked QAM256 43 669000000 Hz -2.7 dBmV 39.4 dB 1843585010 214 106
29 Locked QAM256 45 681000000 Hz -3.2 dBmV 39.1 dB 1843670289 146 116
30 Locked QAM256 46 687000000 Hz -3.2 dBmV 39.2 dB 1843714081 210 114
31 Locked QAM256 47 693000000 Hz -3.2 dBmV 39.2 dB 1843752312 174 107
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17300000 Hz 49.8 dBmV
2 Locked ATDMA 2 23700000 Hz 50.0 dBmV
3 Locked ATDMA 3 30300000 Hz 50.5 dBmV
4 Locked ATDMA 4 36700000 Hz 49.5 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 850000000 Hz -3.9 dBmV 36.5 dB 1108 ~ 2987 3761514791 3347781387 235
2 Not Locked 0 0 0 Hz 0.1 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
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rawcc
Frequent Visitor
‎05-16-2020 09:36 AM

Re: T3 time-out- Please help

Latest T3/T4 timeouts:

2020-05-16, 04:28:23 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:28:14 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2020-05-16, 04:28:09 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:32 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:21 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:18 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:17 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:07 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:27:06 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:26:48 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:26:47 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:26:47 Critical (3) Ranging Request Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:25:13 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:25:06 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:25:05 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:24:35 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:24:19 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:24:05 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:48 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:34 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:30 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:08 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:07 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:04 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:23:04 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:51 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:50 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:45 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:41 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:40 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:39 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:36 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:36 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:35 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:34 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:34 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
2020-05-16, 04:22:34 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=78:d2:94:5b:1f:10;CMTS-MAC=00:01:5c:74:48:46;CM-QOS=1.1;CM-VER=3.1;
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EG
Expert
‎05-16-2020 12:45 PM

Re: T3 time-out- Please help

In your last post the upstream power was too high and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



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rawcc
Frequent Visitor
‎05-16-2020 05:49 PM

Re: T3 time-out- Please help

So a tech came today, inspected the lines, said connection (line to my house)at the street was bad. Fixed the connection, checked the signal levels- said good. Hopefully it solves the problem. Thanks. Here are the signal levels:

 
 
 
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 579000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 28 579000000 Hz 4.2 dBmV 40.5 dB 201125950 15 0
2 Locked QAM256 12 477000000 Hz 7.2 dBmV 41.5 dB 199042993 224 911
3 Locked QAM256 13 483000000 Hz 6.8 dBmV 41.5 dB 202088902 19249 42988
4 Locked QAM256 14 489000000 Hz 6.6 dBmV 41.3 dB 202089571 16024 45957
5 Locked QAM256 15 495000000 Hz 6.4 dBmV 41.3 dB 202090560 15741 49418
6 Locked QAM256 16 507000000 Hz 6.1 dBmV 41.2 dB 202092983 15966 49130
7 Locked QAM256 17 513000000 Hz 5.8 dBmV 41.1 dB 202096561 16150 49048
8 Locked QAM256 18 519000000 Hz 5.7 dBmV 41.0 dB 202096900 17283 48222
9 Locked QAM256 19 525000000 Hz 5.5 dBmV 40.9 dB 202098296 18429 45012
10 Locked QAM256 20 531000000 Hz 5.7 dBmV 41.1 dB 202107409 15300 48985
11 Locked QAM256 21 537000000 Hz 5.6 dBmV 41.0 dB 199110108 28 0
12 Locked QAM256 22 543000000 Hz 5.5 dBmV 41.0 dB 202113822 15645 46757
13 Locked QAM256 23 549000000 Hz 5.4 dBmV 41.1 dB 202118834 16304 47658
14 Locked QAM256 24 555000000 Hz 5.3 dBmV 41.0 dB 202122532 14797 46881
15 Locked QAM256 25 561000000 Hz 5.1 dBmV 40.9 dB 202123572 15314 48804
16 Locked QAM256 26 567000000 Hz 4.7 dBmV 40.7 dB 202120923 18973 47089
17 Locked QAM256 27 573000000 Hz 4.3 dBmV 40.6 dB 202122262 22692 47283
18 Locked QAM256 29 585000000 Hz 3.9 dBmV 40.4 dB 199181381 12871 40546
19 Locked QAM256 30 591000000 Hz 3.9 dBmV 40.3 dB 202123818 17698 23990
20 Locked QAM256 31 597000000 Hz 4.1 dBmV 40.3 dB 202126834 17964 31726
21 Locked QAM256 32 603000000 Hz 4.4 dBmV 40.5 dB 202140970 19048 47028
22 Locked QAM256 33 609000000 Hz 4.5 dBmV 40.5 dB 202152238 15863 45995
23 Locked QAM256 34 615000000 Hz 4.5 dBmV 40.5 dB 202154656 15986 45869
24 Locked QAM256 35 621000000 Hz 4.7 dBmV 40.5 dB 202158256 16069 45999
25 Locked QAM256 36 627000000 Hz 4.5 dBmV 40.4 dB 202164659 21745 39563
26 Locked QAM256 37 633000000 Hz 4.4 dBmV 40.3 dB 202167104 24739 42037
27 Locked QAM256 38 639000000 Hz 4.3 dBmV 40.2 dB 202169558 16398 44164
28 Locked QAM256 39 645000000 Hz 4.3 dBmV 40.3 dB 202170035 15136 46310
29 Locked QAM256 40 651000000 Hz 4.1 dBmV 40.0 dB 202173248 15363 48183
30 Locked QAM256 41 657000000 Hz 3.9 dBmV 39.9 dB 202172792 18512 44492
31 Locked QAM256 42 663000000 Hz 3.8 dBmV 39.8 dB 202166275 15550 45497
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 17300000 Hz 42.8 dBmV
2 Locked ATDMA 2 23700000 Hz 43.3 dBmV
3 Locked ATDMA 3 30300000 Hz 43.5 dBmV
4 Locked ATDMA 4 36700000 Hz 42.5 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 850000000 Hz 2.8 dBmV 37.3 dB 1108 ~ 2987 38344077 36041664 542
2 Not Locked 0 0 0 Hz 7.7 dBmV 0.0 dB 0 ~ 4095 0 0 0
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
Current System Time: Sat May 16 14:09:43 2020
System Up Time: 1:21:46
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EG
Expert
‎05-16-2020 06:11 PM

Re: T3 time-out- Please help

Please post what the signal stats look like now.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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rawcc
Frequent Visitor
‎05-16-2020 06:14 PM

Re: T3 time-out- Please help

@EG posted above. Thanks.

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EG
Expert
‎05-16-2020 06:17 PM

Re: T3 time-out- Please help

Much better ! Hopefully things hold up for you. Good luck !



I am not a Comcast Employee.
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