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System maintenance taking 5h41m?

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New Poster

System maintenance taking 5h41m?

Just received notification that my internet service is down for "system maintenance" that will take 5 hours and 41 minutes. This is absurd. How can system maintenance take that long?  Can it not be broken into several shorter interval?  I have several smart home systems that rely on internet connectivity.  At least customer should be notified if such long "system maintenance" is scheduled.

Another reason that makes Xfinity/Comcast NOT my choice company but has to use because there is little to no alternative in my rural area.

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Diamond Problem Solver

Re: System maintenance taking 5h41m?

That’s just an estimate, it could be longer, it could be shorter. But the maintenance team doesn’t know exactly what they will run into until they get out.

I am a Retired Official Comcast Employee
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New Poster

Re: System maintenance taking 5h41m?

Again today, at 3:25 AM a scheduled outage until 6:00 AM. This is annoying.  Why can the outage be scheduled and announced ahead so that customer can plan accordingly? Another indication that Xfinity/Comcast takes its customer for granted and does not care if it is inconvenient its customer.