Still having slow speed 200mb down when i should be at 1gb

Still having issues no matter how many times i have called.

I have tested everything.  I was getting about 800mb till the covid pandemic now. i am luck to get 200mb.

I know the issue is not in my apartment.  I have tested everything(new cables)

So i have been having this issue since 3/30

I get a discount of maybe 25 dollars for the month when i call to complain with no resolve.

Can i please get a corporate number to call to get this issue resolved.

I have no help when i call or chat.

Most likely they would need to recable from the outside - in.

The crawl space is ver small.

But i need this fixed.  If this issue does not get fixed in the next few days then i will need to change my plan so i am getting what i paid for.