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Status says " Pending Activation" after moving service to another address

Jduncan9784
New Poster
‎03-01-2020 11:35 PM

Status says " Pending Activation" after moving service to another address

I thought everything was okay since I have internet access, but once i logged into the my account tonight it says "

"Pending Activation" on my moden. I tried doing so, but now I seem to be stuck on a screen that says "One moment please". Any help would be greatly appreciated.

EG
Expert
‎03-02-2020 12:21 AM

Re: Status says " Pending Activation" after moving service to another address

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete.



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RelentlessOne
Frequent Visitor
‎04-03-2020 04:37 AM

Re: Status says " Pending Activation" after moving service to another address

I self installed a new modem with a rep from Comcast who I reached through through the 800 number. She spent over two hours with me and both my internet/wifi and phone are working perfect fine.

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