This morning I was prompted to change my password due to a potential security issue. It wasn't a scam as everything checked out in terms of email address, etc. Once that was done I logged into my account and noticed on the Status Center saying "We've detected a signal issue slowing down your internet connection" and "Let's Fix It". Started the process and a message came back saying "We detected a network issue that requires a technician" with the option ot schedule an appointment or cancel that option. The Status Center is telling me there is an issue with both our modem and the TV Box. I checked ping times and speed using Ookla speed tests and everything was normal (in fact a little better than normal with pings around 9-11ms and speeds over 700 Mbps). Cable TV is also working fine with no problems. So considering everything seems to be fine and I really don't want a tech in the house at this point in time (Covid) I'm just going to keep an eye on things for now...Thoughts? OH and I did restart the modem with no change noted to the Status Center message. Also the Outage Map shows my area of town not to have any problems while other parts of my town are having outages.
Morning, @longwave! I hope all is well. Thank you for reaching out and sharing your experience today. I am all for being as safe as possible during these times, so I can understand not wanting someone out if you don't need it.
If we do ever send a tech out, we take all precautious to make both you, and our tech as safe as possible. With that being said, I'd love to pull up your account, and check to see what our app was seeing/saying. Do you mind sending me a PM with your name and address?
To send me a private message, click on my name, "ComcastKorie," and then click send a message.