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Dionysius21
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Wednesday, January 27th, 2021 8:00 AM

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

My internet continues to drop connection multiple times per day.  It has been going on for 2 weeks. My kids can't do their virtual school and I am constantly dropping in the middle of a work meeting.  I have called Xfinity 3 times and the customer representatives have done everything from their side of the issue.  A technician is coming out tomorrow to assess the situation.  Is there anything more I can do from my side?  

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4 years ago

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EG

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4 years ago

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Dionysius21

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4 years ago

Thanks for the info. I have done all the recommended changes on my side. A technician was sent out and found issues with our old exterior cable. That has been replaced and will be buried soon. But the issues still exist. Actually, last night it was worse because the internet was completely down not just losing the connection. I should not be losing internet connection more than 3 times a day. Pleas help.

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EG

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111.5K Messages

4 years ago

Get the techs re-involved with your problem. 

 

Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck !

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