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Spiking Latency while gaming - consistently higher than before as well

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New Poster

Spiking Latency while gaming - consistently higher than before as well

I've noticed my latency while online gaming spiking as high 600ms (unplayable). Perhaps more alarming is that I used to play at a consistent 50-70ms and now the lowest I can even hope for is 200ms. 

 

I ran a ping test with the game's servers. Here is the result:

 

TRACEROUTE:
traceroute to 73.125.112.65 (73.125.112.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.733 ms 0.693 ms 0.693 ms
2 24.105.18.3 (24.105.18.3) 1.546 ms 1.585 ms 1.596 ms
3 137.221.105.16 (137.221.105.16) 1.542 ms 1.542 ms 1.550 ms
4 137.221.66.22 (137.221.66.22) 3.714 ms 3.717 ms 3.719 ms
5 137.221.83.68 (137.221.83.68) 6.604 ms 6.606 ms 6.607 ms
6 137.221.65.68 (137.221.65.68) 46.535 ms 43.097 ms 43.070 ms
7 137.221.68.32 (137.221.68.32) 5.816 ms 6.799 ms 6.859 ms
8 te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net (50.242.151.165) 6.220 ms 6.295 ms 6.293 ms
9 be-11587-cr02.losangeles.ca.ibone.comcast.net (68.86.83.17) 9.555 ms 7.849 ms 7.824 ms
10 be-11523-cr01.houston.tx.ibone.comcast.net (68.86.87.174) 33.881 ms 33.225 ms 33.199 ms
11 be-11423-cr02.56marietta.ga.ibone.comcast.net (68.86.85.21) 45.752 ms 46.032 ms 45.050 ms
12 be-7922-ar01.pompanobeach.fl.pompano.comcast.net (68.86.90.186) 62.804 ms 62.794 ms 62.789 ms
13 162.151.2.110 (162.151.2.110) 59.357 ms 59.376 ms 59.411 ms
14 24.153.65.126 (24.153.65.126) 59.622 ms 59.688 ms 59.679 ms
15 * * *


23/12/2019 20:39:23 UTC
--------------------

MTR:
Start: Mon Dec 23 20:39:23 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.8 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 2.8 0.5 22.9 7.0
3.|-- 137.221.105.16 0.0% 10 1.0 0.9 0.7 1.2 0.0
4.|-- 137.221.66.22 0.0% 10 1.1 7.2 0.9 36.1 13.1
5.|-- 137.221.83.68 0.0% 10 5.8 19.1 5.6 99.2 29.3
6.|-- 137.221.65.68 0.0% 10 5.8 7.0 5.7 10.7 1.8
7.|-- 137.221.68.32 0.0% 10 5.9 6.9 5.9 13.9 2.4
8.|-- te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net 0.0% 10 5.9 5.7 5.6 5.9 0.0
9.|-- be-11587-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 8.0 7.0 6.1 8.0 0.3
10.|-- be-11523-cr01.houston.tx.ibone.comcast.net 0.0% 10 32.9 33.2 32.6 34.0 0.0
11.|-- be-11423-cr02.56marietta.ga.ibone.comcast.net 0.0% 10 46.2 46.1 44.9 47.0 0.3
12.|-- be-7922-ar01.pompanobeach.fl.pompano.comcast.net 0.0% 10 62.6 63.9 62.6 68.5 2.2
13.|-- 162.151.2.110 0.0% 10 59.5 59.5 59.4 59.5 0.0
14.|-- 24.153.65.126 0.0% 10 59.6 59.7 59.6 59.9 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


23/12/2019 20:39:23 UTC
--------------------

 

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Expert

Re: Spiking Latency while gaming - consistently higher than before as well

FWIW, those are both good and don't point to any issue / are inconclusive. Perhaps the game server has a capacity / congestion problem.



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New Poster

Re: Spiking Latency while gaming - consistently higher than before as well

The latency I'm experiencing is not good and it isn't present when I switched to my friend's connection in a different area. 

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Expert

Re: Spiking Latency while gaming - consistently higher than before as well

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Spiking Latency while gaming - consistently higher than before as well

I connected with ethernet and same issues. 

 

Here is a ping test while wired. Latency in-game > 250ms.

 

TRACEROUTE:
traceroute to 73.125.112.65 (73.125.112.65), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.277 ms 0.276 ms 0.398 ms
2 24.105.18.131 (24.105.18.131) 1.070 ms 1.082 ms 1.084 ms
3 137.221.105.16 (137.221.105.16) 1.085 ms 1.087 ms 1.090 ms
4 137.221.66.18 (137.221.66.18) 1.630 ms 1.644 ms 1.647 ms
5 137.221.83.66 (137.221.83.66) 5.879 ms 5.972 ms 5.986 ms
6 137.221.65.68 (137.221.65.68) 5.676 ms 5.861 ms 5.847 ms
7 137.221.68.32 (137.221.68.32) 5.954 ms 6.073 ms 6.075 ms
8 te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net (50.242.151.165) 5.577 ms 5.996 ms 6.092 ms
9 be-11587-cr02.losangeles.ca.ibone.comcast.net (68.86.83.17) 8.059 ms 7.621 ms 7.610 ms
10 be-11523-cr01.houston.tx.ibone.comcast.net (68.86.87.174) 32.589 ms 33.274 ms 32.734 ms
11 be-11423-cr02.56marietta.ga.ibone.comcast.net (68.86.85.21) 45.338 ms 44.871 ms 45.664 ms
12 be-7922-ar01.pompanobeach.fl.pompano.comcast.net (68.86.90.186) 65.030 ms 64.455 ms 64.436 ms
13 162.151.2.110 (162.151.2.110) 59.328 ms 59.430 ms 59.360 ms
14 24.153.65.126 (24.153.65.126) 59.472 ms 59.539 ms 59.606 ms
15 * * *


27/12/2019 04:03:56 UTC
--------------------

PING:
PING 73.125.112.65 (73.125.112.65) 56(84) bytes of data.

--- 73.125.112.65 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

27/12/2019 04:03:56 UTC
--------------------

MTR:
Start: Fri Dec 27 04:03:56 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.0
2.|-- 24.105.18.131 0.0% 10 0.8 1.1 0.5 4.6 1.2
3.|-- 137.221.105.16 0.0% 10 0.9 0.9 0.7 1.1 0.0
4.|-- 137.221.66.18 0.0% 10 61.1 7.4 0.9 61.1 18.9
5.|-- 137.221.83.66 0.0% 10 33.4 8.6 5.5 33.4 8.7
6.|-- 137.221.65.68 0.0% 10 6.0 5.8 5.6 6.0 0.0
7.|-- 137.221.68.32 0.0% 10 5.9 13.7 5.8 45.7 14.4
8.|-- te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net 0.0% 10 5.7 5.8 5.6 6.1 0.0
9.|-- be-11587-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 7.3 7.3 6.3 8.1 0.3
10.|-- be-11523-cr01.houston.tx.ibone.comcast.net 0.0% 10 33.4 33.8 32.6 34.7 0.5
11.|-- be-11423-cr02.56marietta.ga.ibone.comcast.net 0.0% 10 46.3 45.9 44.9 46.8 0.5
12.|-- be-7922-ar01.pompanobeach.fl.pompano.comcast.net 0.0% 10 64.4 62.9 62.6 64.4 0.5
13.|-- 162.151.2.110 0.0% 10 59.5 59.5 59.4 59.7 0.0
14.|-- 24.153.65.126 10.0% 10 59.7 59.7 59.5 60.5 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


27/12/2019 04:03:56 UTC
--------------------

 

Expert

Re: Spiking Latency while gaming - consistently higher than before as well

Is this Battle.net or WoW? There seems to be issues with the servers yesterday. 

 

https://downdetector.com/status/battle-net/


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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