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Slow speeds - less than 10 mbps

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Slow speeds - less than 10 mbps

Help ... I just started my service at this address a month ago. I bought a netgear nighthawk gateway to avoid paying ridiculous rental fees for the rest of my life. 

 

Last night I was getting speeds as low as 4.8 mbps, and I'm paying for 100 mbps. Restarting the router doesn't seem to make a difference.

 

Thoughts or tips? 

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Expert

Re: Slow speeds - less than 10 mbps

Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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