I wonder if 1/10th speed is the new default? I have seen more than one person with 300Mbps post on here that they are getting 30Mbps. I have 100Mbps speeds and am lucky if I have 10Mbps most of the time now(right now 0.80 down/5.41 up after a reset). It will ocassionally go up to full speed for a few minutes after I get off the phone with a representative and they have me do all the "Unplug from the wall and reset your modem" things I already did before calling and they see a problem on their end and do a reset too.
Same over here, 1/10 of the Gigabit speed. I just wish they would acknowledge the problems I am clearly seeing instead of saying restart your modem and blaming me.