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Slow Internet

chuggitt
New Poster

Slow Internet

I usually get 250Mbps down but a few hours ago it dropped to about 30Mbps.  I looked at my Arris 6580 modem and it looks like there is an issue with channels 2,3 and 4.  I've already power cycled the modem and reconnected the coax.  Any ideas what would cause what I'm seeing and could this be a reason for my slow internet speed?

 

Downstream Bonded Channels

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM25621525000000 Hz-3.0 dBmV38.2 dB00
2Lockedunknown17495000000 Hz-41.9 dBmV0.0 dB00
3Lockedunknown18507000000 Hz-27.0 dBmV0.0 dB00
4LockedQAM25619513000000 Hz-16.6 dBmV30.6 dB18260
5LockedQAM25620519000000 Hz-8.5 dBmV36.5 dB00
6LockedQAM25622531000000 Hz-1.2 dBmV39.0 dB00
7LockedQAM25623537000000 Hz-0.2 dBmV39.3 dB00
8LockedQAM25624543000000 Hz0.3 dBmV39.4 dB00

 

 

EG
Expert

Re: Slow Internet

First. Try power-cycling / rebooting the 6580 to see if it will range for and lock on to a new / different set of possibly cleaner downstream channels.



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chuggitt
New Poster

Re: Slow Internet

I've already done a soft and hard power cycle and nothing changed.