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Site blocked

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Site blocked

A Godaddy website that I admin is being blocked on all devices connected to my router. I can access it fine on a device off of my wifi. Apparently the ticket that raised was escalated but I haven't heard anything. More details on request (URL, IP etc, MAC addresses etc).

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Expert

Re: Site blocked

Post the output of a traceroute to it.



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Re: Site blocked

Tracing route to shelleywarnerrealty.com [198.71.232.3]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 10.0.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Expert

Re: Site blocked

Are you using the Xfi Advanced Security ? If so, try disabling it and see;

 

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



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Re: Site blocked

Interesting. Thanks, yes that worked, although it's not ideal as it's an all-or-nothing switch. I don't see a way to allow access to a specific IP (um, question mark - I guess).

 

But thanks again.

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Expert

Re: Site blocked

My pleasure. Seems to be a bug with that app...



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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