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Silicon valley - Palo alto - multiple IP address on comcast internet

Frequent Visitor

Silicon valley - Palo alto - multiple IP address on comcast internet

Please help me add a 2nd IP address to my comcast service.

 

Thanks,

 

VK

Problem Solver

Re: Silicon valley multiple IP address on comcast internet

Other threads indicate a Business Account is required to have multiple IP addresses.

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: Silicon valley multiple IP address on comcast internet

That's for a static IP. @ vikas_kedia. Do you want a statically assigned IP or an additional dynamically assigned one ?


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Frequent Visitor

Re: Silicon valley multiple IP address on comcast internet

An additional dynamically assigned IP will do.

 

Thanks,

Expert

Re: Silicon valley multiple IP address on comcast internet

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.



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Frequent Visitor

Re: Silicon valley multiple IP address on comcast internet

The rate card does not mention "Additional IP addresses"

 

What are my options ?

 

Thanks,

 

ps. Here is the direct link to the silicon valley rate card for comcast

Expert

Re: Silicon valley multiple IP address on comcast internet

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Silicon valley - Palo alto - multiple IP address on comcast internet


@vikas_kedia wrote:

Please help me add a 2nd IP address to my comcast service.

 

Thanks,

 

VK


Thanks for reaching out VK!

 

Select markets will allow a second IP address for residential accounts. Let's check to see if you live in one of those markets!

 

Please send me a private message with your full name for help. Just click my name (Comcast_Support) and then on the next page, you'll see an option to send a private message on the right.

 

Ken

 

 


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Frequent Visitor

Re: Silicon valley - Palo alto - multiple IP address on comcast internet

@Comcast_Support my account number is <Edited>

 

I have also sent you a private message. 

Frequent Visitor

Re: Silicon valley - Palo alto - multiple IP address on comcast internet

@Latoque thanks for letting me know.

 

@Comcast_Support did you get my private message ?

Expert

Re: Silicon valley - Palo alto - multiple IP address on comcast internet

Latoque ??



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: Silicon valley - Palo alto - multiple IP address on comcast internet

@Comcast_Support I am waiting for your reply to my private message.

 

Thanks,

VK