Community Forum

Setting up non-Xfinity security cameras to my WiFi network...

New Poster

Setting up non-Xfinity security cameras to my WiFi network...

Hello:

  I just purchased some non-Xfinity security cameras from Amazon and when I attempted to set them up through their App, I wasn't able to do so.

the message I received was that they are only compatible with 2.4 go and it says that my WiFi is 5g.

Is there anyway that I can make these work with my Xfinity system?

Thanks for any help anyone can supply!

 Have a great day and be blessed.

Troy

Diamond Problem Solver

Re: Setting up non-Xfinity security cameras to my WiFi network...

Are your networks combined into one? If so, separate them.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Expert

Re: Setting up non-Xfinity security cameras to my WiFi network...


@Tstuts wrote:

Hello:

  I just purchased some non-Xfinity security cameras from Amazon and when I attempted to set them up through their App, I wasn't able to do so.

the message I received was that they are only compatible with 2.4 go and it says that my WiFi is 5g.

Is there anyway that I can make these work with my Xfinity system?

Thanks for any help anyone can supply!

 Have a great day and be blessed.

Troy


Make sure that the SSID's (network names) of the two bands are different. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!