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x415b
1st Reply
1st Topic

Frequent Visitor

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5 Messages

Wednesday, January 27th, 2021 2:00 AM

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Self activation portal

Is there currently an issue with the self activation portal. It worked fine before but it just doesn’t seem to recognize any of my 3 compatible modems anymore.

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Updated 

4 years ago

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Gambit66

Problem Solver

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341 Messages

4 years ago

@x415b wrote:
Is there currently an issue with the self activation portal. It worked fine before but it just doesn’t seem to recognize any of my 3 compatible modems anymore.

@x415b Sometimes it works, and sometimes you have to call to activate.

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x415b

Frequent Visitor

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5 Messages

4 years ago

I tried. I was on and off the phone for about 9 hours. Some people couldn’t find the modem and told me it was offline. I had one rep find it and send a signal but couldn’t activate it. This was a brand new Arris S33. Tried 2 different Arris S33. Still same issue.

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EG

Expert

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109.5K Messages

4 years ago

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

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CCMorgan

Gold Problem Solver

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3.3K Messages

4 years ago

Good afternoon, x415b. So sorry you're experiencing difficulties with the self-service option. I would be glad to help you out as a current work around. Please send me a PM with your first and last name. We'll go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks! 🙂

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whatara

Frequent Visitor

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7 Messages

4 years ago

why can't you make your solution public? Why the secrecy?

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